FAQs
I no longer need an item I ordered. How do I cancel it?
Because we process orders as quickly as possible, contact us within 30 minutes from completion of your checkout to cancel your order.
How do I check the status of my order?
Simply log into your account to view the status of active & previous orders.
I cannot find an item I seen previously, is it still available?
We use real time data to display information on our website. This means, if you are unable to find a style we once carried, unfortunately it is out of stock and unavailable. If you are still interested in the item, you may submit an order inquiry and we will announce if/when we carry it again.
Do you ship outside the United States?
At this time, we are unable to ship outside of the U.S.
Can I ship to an address other than my own?
Yes! You can ship to another address besides your own. Provide the shipping address during the checkout process and the item will be shipped as normal.
Is same day shipping available?
We are currently working on solutions to provide same day shipping. Join our mailing list for new developments.
How can I track my package?
Once your order has shipped, we will provide a tracking number to track your order's location using the information provided by the carrier chosen to handle your shipment.
What payment methods can I use?
- American Express
- Discover
- MasterCard
- Visa
- Apple Pay
- Amazon Pay
- PayPal
Yes. To exchange an item, contact us within 30 days from receiving your order, which will require you sending your item(s) back. Once, the item is received and inspected, we will send the replacement (if available). Read our Returns & Exchange Policy or contact us for more details.
How long does it take to process my return?
Please allow 3-5 business days from delivery date to our return center for the transaction to be processed.
How can I contact someone if I have a question?
Visit our Contact page for any questions not answered on this page. Please allow up to 1 business day for a response.